Receptionist services

The difference is training and what happens when something is not right. Securitas receptionists are a natural extension of our security services and undergo full security officer training. They handle the traditional receptionist duties of welcoming visitors, screening arrivals and providing information, but they are also educated to spot unauthorised items or persons and report them immediately. A receptionist hired for hospitality alone has no framework for that second part.

Yes. Our receptionists undergo full security officer training rather than a short briefing on top of a reception role. They are educated to be on the lookout for, and immediately report to our supporting security officers, any items or persons that are unauthorised or appear to be a threat to a customer's place of business. The point is not that they intervene physically, but that they notice and escalate correctly. We are happy to walk you through exactly what that training covers.

At most single-entrance buildings, yes, and it usually works better than separating the two. Screening persons to ensure only those authorised may proceed is a natural part of greeting someone at a desk, because the conversation is already happening. Where visitor volumes are high or there are several entrances, we would recommend a receptionist supported by security officers rather than stretching one post. That judgement comes out of the site survey, and we will tell you plainly if one person is not enough.

It depends on the post, so we match the person to what the role actually requires. Corporate head offices, hotels, embassies and buildings with international visitors normally need English-speaking reception staff, and we staff accordingly. Where all interaction is in Thai, requiring English narrows the pool without adding value for you. Tell us about your visitors and we will be straight about what we can staff and what it costs.

Cover is our responsibility, which is one of the practical advantages over employing someone directly. We provide relief staff who are briefed on your building and your procedures, so a replacement is not arriving unprepared. Supervisors handle scheduled leave and unplanned absence so your desk is not left unstaffed. If cover is ever going to fall short, you hear it from us rather than discovering it at the door.

Yes, and for most buildings these are exactly the tasks that make the combined role worthwhile. Deliveries, couriers and contractors all arrive at the same point and all need checking against an expected list. The receptionist can manage sign-in, issue visitor passes and confirm inductions where your procedures require them. We agree the specific duties with you during setup so nothing is assumed.

It is usually more predictable rather than dramatically cheaper, and the difference is in what is included. Recruitment, vetting, training, supervision and holiday cover all sit with us instead of with your HR team. Because the role combines reception and security awareness, you are also covering two functions from one post. Whether that adds up to a saving depends on your building, and we would rather show you the honest comparison than promise a percentage.

It starts with a conversation and a site survey of your entrance and visitor flow. We look at who arrives, how often, and what needs checking before anyone goes further into the building. From that we agree the duties, the hours and the escalation route to supporting security officers. Once that is signed off and the receptionist is briefed on your site, the service begins.