Security Officers

In practice, the difference is preparation and accountability. Securitas Thailand does not provide manpower dressed up in a uniform; we provide fully vetted, properly certified and trained professional security officers. That means background checks before deployment, certification appropriate to the role, and training in how to handle people as well as incidents. It also means supervision, so standards are checked rather than assumed. The uniform is the least important part of it.

Every officer goes through vetting before they are placed with a client, and holds the certification required for the role they are performing. Beyond that, officers receive site-specific briefing on your premises, your access procedures and your escalation contacts, because general training alone does not prepare someone for your building. We are happy to walk you through exactly what vetting and certification applies to your contract during the site survey. If a role calls for particular qualifications, tell us early and we will confirm honestly whether we can meet it.

Yes, and for many offices this is the more sensible arrangement. Our receptionist services combine a receptionist and a security officer in one role, which we see as a natural extension of our customer security services. The officer greets visitors, manages the visitor log and handles deliveries while maintaining access control. You get a warmer front of house and a security function in a single post rather than two.

It depends on the post, so we match the officer to the requirement rather than promising blanket fluency. Sites with international visitors, embassies, hotels and corporate head offices usually need English-speaking officers, and we staff accordingly. For a site where all interaction is in Thai, insisting on English narrows the pool without adding value. Tell us what the role actually requires and we will be straight with you about what we can staff and at what cost.

That comes out of the site survey rather than a price list. We look at your entry points, your visitor and vehicle flow, your operating hours and what happens when the building is closed. Sometimes the honest answer is fewer officers combined with better access control or mobile patrols out of hours. We would rather propose a sensible mix than quote more posts than your risk justifies.

That is what we aim for, and it matters more than people expect. An officer who knows your building, your staff and your routines spots the thing that is out of place, which a rotating stranger never will. Our officers are normally seen and engaged more often than our clients' own representatives, so continuity also affects how your visitors experience the site. Complete permanence is not realistic across leave and shift patterns, but we keep a consistent core team wherever we can.

Cover is our responsibility, not yours, and that is one of the practical reasons to use a contracted service rather than direct employment. We maintain relief officers who are briefed on client sites so a replacement is not arriving blind. Supervisors check attendance and handle unplanned absence so your post is not left empty. If cover ever falls short, you will hear it from us rather than discover it at the gate.