Frequently asked questions

To request a tailored quote, visit our website at Contact & Support section or call our Thailand hotline at 1168. Fill out the inquiry form with your facility details and security requirements, and one of our local security advisors will contact you promptly to perform a needs assessment.

Securitas Thailand provides comprehensive protective security solutions tailored to your operational environment, including on-site security officers, mobile security patrols, electronic security systems (CCTV, access control, perimeter defense), 24/7 Security Operations Center (SOC) monitoring, security consultancy and risk assessments, executive protection, event security, and receptionist services. Our mission is to help make your world a safer place through integrated security intelligence.

Our Thailand team is available via our 24/7 hotline at 1168, by email at info@securitas.co.th, or through the online inquiry form. You can also visit our Bangkok Head Office at 29/1 Piyaplace Langsuan Building, Unit 2AB, 2nd Floor, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330.

Securitas combines qualified people, modern technology, and security expertise to deliver integrated security solutions. By shifting from traditional standalone guarding to predictive, technology-enabled security, we leverage data and risk assessments to design custom strategies that minimize vulnerabilities, enhance operational efficiency, and provide measurable peace of mind.

Yes. Securitas Thailand can seamlessly integrate with and optimize your existing physical and electronic security infrastructure. Our technical teams conduct compatibility assessments to incorporate current CCTV, access control, and alarm hardware into our 24/7 Security Operations Center (SOC) monitoring workflows, while recommending targeted upgrades where necessary.

Securitas operates in full compliance with the Security Business Act B.E. 2558 (2015) of Thailand. All security personnel undergo mandatory Royal Thai Police vetting and formal certified training. In addition, our operations adhere to international management and quality benchmarks, including ISO 9001 (Quality Management) and ISO 45001 (Occupational Health & Safety).

We deliver specialized security solutions designed around specific operational risks across major Thai industry sectors, including Industry & Manufacturing (factories and industrial estates), Hotels & Tourism (luxury resorts and hospitality venues), Retail & Commercial (shopping centers and corporate offices), Banking & Finance, Logistics & Transport (warehouses, cargo hubs, ports), Embassies & Government, and Residential (condominiums and gated communities).

Yes. We begin every engagement with a comprehensive Risk and Vulnerability Assessment (RVA). Our certified security consultants evaluate physical perimeters, access points, procedural workflows, and regional threat factors to engineer a cost-effective, multi-layered security plan aligned with your specific risk profile and budget.

Yes. Securitas offers end-to-end event security management across Thailand for conferences, exhibitions, sports tournaments, corporate galas, and public gatherings. Services include crowd management, VIP and executive protection, venue access control, baggage screening, and emergency response planning.

In Thailand, Securitas ensures high service quality through strict compliance with the Security Business Act B.E. 2558 (2015), rigorous background vetting by the Royal Thai Police, and standardized training at our certified training center. Operations adhere to international standards including ISO 9001 (Quality Management) and ISO 45001 (Occupational Health & Safety). Regular supervisory inspections, standard operating procedures, and digital guard tour logging ensure our personnel and systems perform consistently.

If you have an immediate operational concern or question regarding your service, contact our 24/7 customer service center at 1168 or email info@securitas.co.th. Your designated account manager and local branch supervisor will be notified immediately to investigate and resolve the matter. For confidential compliance or integrity concerns, reports can also be submitted through the Securitas Integrity Line.

We follow a structured escalation and resolution protocol for all customer feedback. Inquiries and grievances are logged, reviewed by branch management, and investigated on site to identify root causes. We establish swift corrective actions, communicate transparently with client leadership, and conduct follow-up assessments to ensure complete satisfaction and prevent recurrence.

We monitor service execution through our 24/7 Security Operations Center (SOC) in Bangkok, mobile patrol supervisors, and real-time electronic checkpoint tracking. Key performance indicators (KPIs) and service level agreements (SLAs) are measured continuously, with transparent incident logs, daily activity reports, and periodic client performance reviews.

Securitas applies a data-driven continuous improvement methodology. By analyzing incident reports, risk and vulnerability assessments (RVA), and customer feedback, we refine security protocols and adapt protective solutions to evolving threat landscapes. We also provide ongoing training for security officers and invest in electronic security technology to elevate service effectiveness.

Client safety is protected through comprehensive site risk evaluations, strict perimeter and access control, rapid mobile patrol support, and structured emergency response plans coordinated with local Thai police, fire, and medical authorities. Our security officers are trained in first aid, fire safety, crisis de-escalation, and evacuation management to ensure quick and effective protection during any emergency.

You can apply online through our official career portal at Career section submit your resume via email to info@securitas.co.th, or call our recruitment hotline at 1168. We also welcome walk-in applicants at our Bangkok Head Office (Piyaplace Langsuan Building, Ploenchit Road) and regional branch offices in Chonburi, Chiang Mai, Phuket, and Samui. Please bring your Thai national ID card, educational certificates, and any existing security training credentials.

Candidates must meet the regulatory criteria set by Thailand's Security Business Act B.E. 2558 (2015): Thai nationality, minimum age requirement, completion of compulsory education (Mathayom 3 or equivalent), and a clean criminal record verified by the Royal Thai Police. Candidates must pass a physical and mental health examination and hold—or be eligible to obtain—the official Thai Security Guard License (Tor.Phor. 7). Prior military, police, or security experience is an asset but not mandatory.

Yes. Securitas Thailand operates a comprehensive certified training curriculum that meets and exceeds the requirements of the Security Business Act B.E. 2558. Training covers legal authorities and limitations, emergency response and evacuation, fire safety, first aid and CPR, access control, customer service etiquette, conflict de-escalation, and digital guard tour logging. We also offer continuous on-the-job training and specialized certifications for aviation, maritime, and executive protection roles.

You can regularly check the open positions page on our website at Career section or follow our verified Securitas Thailand LinkedIn page. You can also contact our HR recruitment team by calling 1168 or emailing info@securitas.co.th to register your interest for upcoming roles across Bangkok and regional provinces.

Securitas Thailand is an equal opportunity employer committed to a workplace free from discrimination. We value diversity in age, gender, background, and life experience, and actively recruit female security personnel and customer service officers for corporate, hospitality, and retail assignments. All employees are protected by our global Values and Ethics Code, ensuring fair treatment, mutual respect, and open communication across all levels.

Our hiring process is structured into six clear stages: 1) Application submission online or in person; 2) Initial screening and document verification; 3) Personal interview and aptitude assessment; 4) Background check and criminal history verification via the Royal Thai Police; 5) Pre-employment medical check; and 6) Certified security guard onboarding and site-specific orientation before deployment.

Securitas strictly follows Thai Labor Protection laws regarding maximum working hours, overtime regulations, mandatory rest periods, and weekly days off. We implement transparent shift rosters and digital scheduling to provide advance visibility for work shifts, helping employees balance their professional responsibilities with family and personal life.

We offer competitive and punctual salary packages, Thai Social Security coverage (SSO), group life and accident insurance, provident fund eligibility, free company uniforms and standard duty equipment, performance and attendance incentives, statutory annual leave, and overtime pay strictly compliant with Thai labor law. Employees also enjoy clear career progression paths into supervisory and operations management positions.

Securitas Thailand integrates sustainability across environmental, social, and corporate governance (ESG) pillars. We align our business practices with the UN Global Compact principles and the Science Based Targets initiative (SBTi). Our focus centers on reducing our operational carbon footprint, ensuring fair and safe labor conditions under Thai standards, championing equal opportunity and workplace diversity, and upholding zero tolerance for unethical business conduct.

In Thailand, we reduce our environmental footprint by using route-optimization telematics in our mobile security fleets to lower fuel consumption and greenhouse gas emissions, progressively integrating energy-efficient patrol vehicles, and transitioning to digital guard tour systems and paperless operations. We also practice energy and resource conservation across our Bangkok head office and regional operations hubs, while helping clients design energy-conscious electronic security infrastructures.

Ethical conduct is anchored in the Securitas Values and Ethics Code, which is binding for all employees in Thailand. We operate with strict zero tolerance toward bribery, corruption, and financial misconduct, adhering to Thai anti-corruption regulations and international standards. All staff receive anti-corruption training, and employees as well as external stakeholders can report suspected misconduct or ethical violations confidentially and without retaliation via the 24/7 Securitas Integrity Line.